Malakanka AI Privacy Policy

1. Purpose of This Policy

This Privacy Policy explains how “MALAKANKA” Məhdud Məsuliyyətli Cəmiyyəti processes information through Malakanka AI, an AI-powered business platform for managing customer messages, sales, orders and social media communication.

2. Information We May Collect

Depending on how you interact with MALAKANKA LLC and Malakanka AI, we may collect or process the following categories of information:

Contact information such as name, phone number, username, social media account ID, delivery address and email address.
Customer messages, comments, conversation history, order requests, product questions and support requests.
Order-related information such as selected products, quantities, prices, delivery preferences, payment status and order status.
Channel metadata such as message ID, conversation ID, timestamps, delivery/read/failed status and source channel.
Information received from connected platforms such as TikTok, WhatsApp, Instagram, Facebook and other authorized integrations.
Technical logs required for security, debugging, duplicate prevention, delivery monitoring and service reliability.

3. How We Use Information

We use information for the following purposes:

To receive, organize and respond to customer messages.
To provide product, price, availability, delivery and order information.
To create, update, confirm and manage customer orders.
To route conversations between AI-assisted handling and human operators.
To identify the source of a lead, including TikTok, WhatsApp, Instagram, Facebook or other channels.
To maintain message history, order history and customer service continuity.
To monitor service health, prevent duplicate replies, troubleshoot failures and improve reliability.
To comply with legal, tax, accounting, platform and security requirements.

4. TikTok and Other Platform Integrations

When Malakanka AI is connected to TikTok or other social platforms, we may process information made available through those integrations, subject to the permissions granted and the platform rules. This may include account identifiers, comments, messages, lead source metadata, content metadata, engagement information or other information that the platform makes available through approved APIs.

We use this information only for business communication, customer support, sales management, order workflow, analytics, platform compliance and service improvement. We do not sell TikTok, Instagram, Facebook or WhatsApp user data.

5. AI Processing

Customer messages may be processed by AI-assisted tools to classify intent, prepare suggested replies, identify products, calculate order summaries, detect whether human assistance is required and improve customer service. Human operators may review, correct or override AI-generated responses.

6. Legal Bases and Legitimate Business Purposes

We process information to provide requested services, respond to customer communications, perform order and delivery operations, protect our systems, maintain business records, comply with legal obligations and pursue legitimate business interests in operating and improving Malakanka AI.

7. Data Sharing

We may share information only when necessary and appropriate, including with:

Authorized MALAKANKA LLC staff and operators.
Technology providers used to host, secure, operate or improve Malakanka AI.
Communication platforms such as TikTok, WhatsApp, Instagram, Facebook and related Meta services, when required for integration functionality.
Delivery, logistics, accounting or operational providers when needed to fulfill a customer request or order.
Government, regulatory, legal or tax authorities when required by law.

We do not disclose personal data for unrelated third-party marketing without a lawful basis or user permission.

8. Data Retention

We retain information for as long as reasonably necessary for customer service, order management, business records, accounting, security, legal compliance and dispute resolution. When information is no longer needed, we delete it or anonymize it where practical, unless retention is required by law or legitimate business needs.

9. Security

We use reasonable technical and organizational measures to protect information, including access controls, HTTPS where available, restricted credential storage, server-side logging controls, secret masking, backup procedures and monitoring. No system can be guaranteed to be completely secure, but we work to reduce risk and prevent unauthorized access.

10. International Processing

Some technology providers and communication platforms may process data in other countries. Where applicable, we use available contractual, technical and organizational safeguards for such processing.

11. User Rights and Deletion Requests

You may request access to, correction of or deletion of your personal information where applicable law allows. You may also ask us to stop processing your information for certain purposes. To request deletion or ask a privacy question, contact us using the details below and provide enough information to identify the relevant account, phone number, username or conversation.

12. Children's Privacy

Malakanka AI is intended for business and customer communication, not for children. We do not knowingly collect personal information from children for unrelated purposes. If you believe a child has provided personal information, please contact us so we can review and remove it where appropriate.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of Malakanka AI or connected channels after an update means the updated policy applies.

14. Contact

For privacy questions, data access requests or deletion requests, contact MALAKANKA LLC through WhatsApp at +994 10 314 08 08 or email at ceyhunbalabeyov@gmail.com.